Mastercard's Scott Horace Shares CX Wisdom and Leadership Insights
The article highlights an interview with Scott Horace, Senior Vice President of Global Contact Center Management at Mastercard, emphasizing the importance of authentic leadership, ...
Mastercards Customer Experience Leader: Scott Horace Insights Authentic Leadership in CX Industry: Scott Horace Story Global CX Management Expertise: Scott Horace Experience Customer Obsession and Immediate Support: Scott Horace Advice Building Team Dynamics for Success: Scott Horace Tactics Mentorships Impact on CX Leadership Growth
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